Medical practices
Administrative calls eat into patient time.
The assistant handles the repeated questions and appointment requests. Anything clinical goes to your staff.
A short call where you hear the assistant in action.
A large share of the calls are routine
Opening hours, instructions before a visit and appointment requests repeat day after day. They load reception and need no professional judgement.
- Routine questions interrupt patient work.
- At peak times callers are left in a queue.
- Outside opening hours nobody answers.
- Misdirected calls have to be transferred by hand.
What people call about
The assistant handles administration, not care.
- Opening hours, location and practical instructions
- An appointment request and enquiries about free slots
- Instructions before a visit, when they are in the knowledge base
- Routing the call to the right department or person
How the call runs
- 1
The assistant says it is an AI
And asks what the call is about.
- 2
A routine matter is handled at once
The answer comes from your information, not from the model’s inference.
- 3
Everything else goes to a person
The call is transferred to staff, or logged as a ticket that sends an email.
What matters for a practice
Routing by department
You define the rules: which matter goes where.
Aware of opening hours
The assistant knows when you are open and answers accordingly when you are closed.
Several calls in parallel
At peak times the queue does not depend on one person answering.
A picture of what happened
Transcripts, topics and summaries show what people actually call you about.
Limits we keep
In healthcare, promises are better kept narrow.
- No assessment of symptoms, no diagnoses and no treatment advice.
- Not an out-of-hours or emergency service.
- No decisions about medication.
- Personal details are not read out on the phone.
No health advice and no diagnoses. Not an out-of-hours or emergency service.
Frequently asked
Does the assistant give health advice?
No. It handles administrative matters and routes the rest to a professional.
Can urgent matters be handled through it?
The assistant is not an emergency number. Urgent matters are routed to a person the way you have agreed.
Will we see what people call us about?
Yes. Each call leaves a transcript, a topic and a summary, plus a list of the questions the assistant could not answer.
Where is the data processed?
In the EU, and each customer’s data is kept apart from the others.
Let us go through which calls suit the assistant
We look at your calls together and draw the line around what the assistant is allowed to handle.
A short call where you hear the assistant in action.