Your phone gets answered, even when you cannot.
Lingaro Pro answers your business calls, gives callers the right information and handles bookings and appointments while your staff get on with their work.
A short call where you hear the assistant in action.
The assistant states at the start of the call that it is an AI.
Who it is for
Restaurants · Barbers and hairdressers · Dental clinics · Medical practices · Veterinary clinics · Appointment-based services
The phone rings exactly when there is no time for it.
Your busiest hour is also the hour people call most. Staff are serving the customers in front of them and the phone keeps ringing. Many callers leave no message and never call back: they book the table or the appointment somewhere else.
- The call comes mid-service and nobody can pick up.
- The same question about opening hours comes up several times a day.
- Evenings, weekends and holidays go unanswered.
- A missed call is usually a lost booking.
How it works
Three steps. Your customer downloads nothing and learns nothing new.
- 1
The customer calls a number
Either a dedicated number for the assistant, or a diversion from your current number — if you like, only at peak times and outside opening hours.
- 2
The assistant answers and knows your business
It says it is an AI and speaks the language you choose. It looks the answer up in your own information — opening hours, services, rules, common questions — before it replies.
- 3
The request is carried through
The booking is recorded, the appointment goes into the calendar, an urgent matter is transferred to a person. If it belongs to nobody, the assistant logs it and sends an email.
What a call sounds like
An extract from a call that came in after closing time. Names and identifying details have been removed.
Hi, would you have a table for four tomorrow around seven?
Hello, I am the restaurant’s AI assistant. Let me check. Tomorrow at 7 pm there is a table for four available. Does that work?
That works.
Good. What name should I put the booking under?
Virtanen.
Thank you. The booking is in for four people tomorrow at 7 pm. Any food allergies the kitchen should know about?
One gluten free.
Noted on the booking. See you tomorrow.
The booking appeared in the floor diary straight away, and the same table was taken in the web booking at the same moment.
This example shows how a call runs. The extract we publish will be a real, anonymised call and is waiting for the customer’s consent.
The audio sample will be added once it is cleared for publication.
What the assistant does
Not a feature list — the work that goes undone when nobody can reach the phone.
Always reachable
- Answers around the clock, including evenings and weekends.
- Knows your opening hours and answers accordingly, also when the doors are closed.
- Takes several calls at the same time.
- Runs on a real geographic phone number.
Knows your business
- Answers from your information: services, instructions, rules and frequent questions.
- Searches your knowledge base before it answers.
- For restaurants, menu and allergen details as well.
- Speaks the language you choose. In use today: Finnish, English and Italian.
Finishes the job
- Takes a table booking and checks what is genuinely free.
- Books an appointment in Lingaro’s own registry, for several staff members.
- Routes the call to the right department.
- Transfers the call to a person when the matter calls for it.
- Opens a ticket and sends an email when the matter belongs to nobody.
Gets better with use
- Records the calls and transcribes them.
- Tells you the topic and a summary of each call.
- Surfaces the questions the assistant could not answer.
- You fill the gaps yourself in the dashboard.
By sector
The same assistant, but a different vocabulary, different calls and a different workflow.
Restaurants
Bookings arrive in the middle of service.
Table bookings get handled during the rush and after closing.
Checks free tables and covers for real.
Restaurants →Barbers and hairdressers
Your hands are busy with a client when the phone rings.
Appointments and questions get handled mid-shift.
Knows per-staff calendars and days off.
Barbers and hairdressers →Dental clinics
Reception is overloaded and callers sit in a queue.
Every call gets answered, also outside opening hours.
Routes the matter to the right person and transfers when needed.
Dental clinics →Medical practices
Administrative calls eat into patient time.
Routine questions get handled without interrupting the work.
Answers on schedules and instructions, passes the rest to staff.
Medical practices →Veterinary clinics
During an appointment nobody can reach the phone.
Bookings and enquiries run alongside the consultation.
Recognises when a matter belongs to a person immediately.
Veterinary clinics →Appointment-based services
In a one-person business there is nobody on the phone.
Calls that arrive during the work do not disappear.
Appointments for several staff and control over exception days.
Appointment-based services →Bookings and appointments are our speciality
Lingaro does not settle for taking a message. It checks what is genuinely free and records the booking in the system you already work in.
For restaurants
- Checks real availability: tables, covers and the length of a sitting.
- Takes opening hours and the capacity of the room into account.
- Records the booking in the floor diary where staff run the day: moves, table allocation and walk-ins.
- The booking widget on your website uses the same engine as the phone assistant.
- The same table never goes twice: phone and web cannot book over each other.
For other sectors
- Appointments in Lingaro’s own registry, with a per-staff calendar.
- Several staff members, each with their own calendar.
- Days off and exceptions are taken into account.
- An SMS confirmation to the customer, in the language of the call.
- A booking widget for your website, on the same engine as the phone.
- Google Calendar and Microsoft Outlook can be connected on request.
The table logic for restaurants is its own piece of functionality. It does not carry over to other sectors as such.
You can see what happens on the phone
The dashboard is yours. It shows the calls and lets you change what the assistant knows.
- Call history and transcripts
- Topics and summaries
- Knowledge base editing
- Departments and staff
- Languages
- Minutes used
- Questions the assistant could not answer
Screenshots will be added once anonymised images are approved.
Why you can rely on it
Only what is true today.
Data stays in the EU
The service and the database run in the EU. Data protection is built in from the structure up, not bolted on afterwards.
Customers are kept apart
Each customer company’s data is isolated from every other customer’s.
The assistant says it is an AI
The caller is told directly. It is fair play, and it is what makes the service acceptable to your own customers.
It does not read out personal data
A product rule: people’s personal details are not read aloud on the phone.
The knowledge is yours
The knowledge base is under your control and you edit it yourself, whenever you want.
A Finnish counterparty
The service is provided by Grata Oy, Helsinki.
Integrations
We list only the ones that have actually been built.
- Telephony over SIP (Telnyx) with real geographic numbers
- SMS appointment confirmations (Telnyx)
- Google Calendar and Microsoft Outlook on request
- Anything else is built case by case over an API or a webhook
We do not claim ready-made connectors to systems we have not implemented.
Pricing
Pricing starts at 99 euros. What you end up paying depends on what you take into use and on what the assistant has to do.
What the price depends on
- volume of calls
- minutes used
- number of lines
- scope of the setup
- integrations with other systems
- complexity of the call flow
Frequently asked
Straight answers.
Does the caller understand they are talking to an AI?
Yes. The assistant says so itself at the start of the call.
What happens if the assistant does not know the answer?
It transfers the call to a person, or logs the matter as a ticket and sends an email about it. The unanswered questions are also collected into a report so you can fill the gaps.
Where is call data processed?
In the EU. The service is built data-protection first, and each customer’s data is kept apart from the others.
Which languages does it speak?
The language is set per customer. Finnish, English and Italian are in use today.
Do I have to change my phone number?
No. The assistant gets a number of its own, or you divert your current number to it — if you like, only at peak times and outside opening hours.
How quickly can we start?
Setup moves at the pace of getting the phone number live. In Finland a number is quick to obtain. In some countries the operator requires company documents, which takes longer. We do not promise a date we cannot keep.
What does it cost?
The price depends on usage. See the pricing section and ask for a quote.
Does it work with my calendar?
You do not need an external calendar: Lingaro has its own appointment registry with a per-staff calendar. Google Calendar and Microsoft Outlook can be connected on request; other systems are assessed case by case over an API.
Can I change what the assistant says?
Yes. The knowledge base and the content of the answers sit in the dashboard, and you edit them yourself without us.
What if several people call at once?
The assistant handles several calls at the same time, so a queue does not build up the way it does behind one person.
Talk to a person
We answer ourselves. Call or email and we will set up a short walkthrough — starting, if you like, by letting you hear the assistant on the phone.
Gianni Vaccaro
A short call where you hear the assistant in action.
We do not collect details through a form without a privacy notice attached.